Various external factors can impact the ability of a business to achieve its strategic goals and objectives. These external factors might include competition, legal and technological changes as well as the economic and political environment.

The internal business environment comprises of factors within the company which impact the success and approach of operations. Unlike the external environment, the company has control over these factors.

It is important to recognize potential opportunities and threats outside company operations. However, managing the strengths of internal operations is the key to business success. The internal factors basically include the inner strengths and flaws.  Internal factors can affect how a company meets its objectives.

Strengths have a favourable impact on a business.
Weaknesses have a destructive effect on the operations and include:

  • Funding, investment opportunities and sources of income
  • Physical resources like company location/premises, assets and facilities
  • Human resources
  • Company structure
  • Company culture and values
  • Employee skill levels
  • Software systems and technology


  • Operational and administrative procedures
  • Disorganised and erroneous record keeping
  • Supply chain inefficiencies
  • Outdated and faulty IT systems


  • High absenteeism rate
  • Skill levels
  • Strike Action


  • Lack of innovation 


  • Failure to reach the companies goals
  • Changes in technological evolutions
  • Changes in customer demand


  • Internal financial systems
  • Interest rates

SQAS-SA Consultation

SQAS-SA can assist you in managing your operational risks through a consultation process. The main focus is on the following;

  • Identifying the risks (Risk Assessments/SWOT Analyses)
  • Action Plan (How to – Control, mitigate or reduce the risk, Avoid the risk, Transfer the risk or Accept the risk)
  • Implementation Plan

Operational Risk Management Training

SQAS-SA offers a 2 day extensive risk management training course for operations managers, risk controllers and operational controllers.

The following is included:

  • Risk management policies and procedures
  • Transport value chain
  • Emergency preparedness and response
  • Occupational health and safety
  • Incident/Accident reporting
  • Risk Assessments
  • Managing commercial transport risks
  • Driver management
  • Driver fatigue
  • Risk management tools, including:
  • Risk management functions
  • Vehicle telematics
  • Risk control room
  • Route risk assessments
  • Operational functions
  • Driver pre-departure briefing
  • Vehicle pre-departure checks
  • Load Management
  • On road management
  • Emergency response
  • Arrival Management
  • De-Briefing
  • Trip Sheets